Specifications

ShoreTel 9 85
C HAPTER 7
SoftPhone
7.1 Introduction
SoftPhone is a Call Manager software component through which you participate in voice
calls and listen to messages over your computer through a headset or speakers with a
microphone. SoftPhone is a licensed feature that is enabled by your system administrator.
7.2 Using the SoftPhone
7.2.1 Assigning SoftPhone to Your Extension
To assign SoftPhone to your extension, perform one of the following actions:
• Click the Application Button and select Extension Assignment -> SoftPhone.
• Click the Assignment button on the Assignment Bar and select SoftPhone on the
drop down menu, as shown in Figure 7-1.
• Right click the ShoreTel icon in the System Tray and select Extension Assignment ->
SoftPhone
• Press Ctrl+Shift+S
The Assignment button displays the SoftPhone icon to indicate that your extension is
assigned to the SoftPhone.
7.2.2 Managing SoftPhone Calls through Call Manager
You initiate, control, and terminate voice calls through SoftPhone by performing Call
Manager operations, as described in Chapter 4.
Figure 7-1 Activating SoftPhone from the Extension bar