Specifications

ShoreWare Call Manager Manual Chapter 6: Presence
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6.4.1 Privacy States
Presence privacy states define the IM interaction status between two system users. Users
restrict access to their IM presence state by assigning a privacy state to other users.
ShoreWare defines the following presence privacy states:
• Allowed: This state indicates that the requested party has received access to the user’s
IM presence status.
• Blocked: This state indicates that the requested party was denied access to the user’s IM
presence status.
A user’s IM presence state appears as Offline to all users whose state Don’t Show Status.
• Pending: This state indicates that the user has not responded to the party’s request for
IM presence status.
Until the requested user responds to a presence request, the presence state of that user
depends on the type of presence server that the user accesses:
— OCS 2007: Contact’s presence is displayed until access is blocked
— Converged Conferencing 7.1: Presence state is offline until access is allowed
The default setting is Blocked.
6.4.2 Responding to Presence Access Requests
Call Manager provides the following methods of requesting access to a user’s presence state:
• adding the user to the Contact List
• calling the user
• sending the user an Instant Message
Administrators can configure Class of Service options to require users to approve privacy
requests or to automatically accept all requests to a user. Users that are required to approve
privacy requests are only able to view other users privacy from the Contact List.
Contacts that are denied access to a user’s presence information appear as Offline in the
user’s contact List and QuickDialer fields. Contacts can send instant message to only users
that grant them access to presence privacy information.
A popup window notifies the recipient concerning a presence access request. The recipient
responds to the request by marking the checkboxes of contacts, then pressing the OK
button. Contacts that are not checked when the OK button is pressed are denied access to
the user’s presence information. Figure 6-4 displays a privacy request notification popup.
The bottom two parameters provide options for adding checked contacts to the user’s
Contact List and to automatically accept all future presence privacy requests.
Figure 6-4 Notification popup