Specifications

Chapter 6: Presence ShoreWare Call Manager Manual
ShoreTel 9 81
The Options and Preferences: Instant Messaging – Presence panel specifies the presence
icons that Call Manager displays and the inactivity period that triggers the Idle state
transition. Section A.2.13.2 on page 168 describes the Options and Preferences: Instant
Messaging – Presence panel.
6.3.2 Presence Change Alerts
Users can mark a contact to determine when that contact has terminated a phone call or an
instant message session. Call Manager then informs the user when the contact has changed
their presence. Users that can access a contact’s IM presence information receive
notification of IM or telephony presence changes. Users that are denied access to a contact’s
presence information can only receive notification of that contact’s telephony presence
change.
To mark a contact for a presence change alert, right click the desired contact in the
Contact List and select Alert When Available on the context menu. If that contact is on the
phone or in an Instant Message session, Call Manager displays the popup shown in Figure
6-3 when that contact completes the call or session. If that contact is not on the phone or a
session, the popup is displayed after the contact subsequently begins a call or session, then
terminates it.
Pressing the snooze button closes the popup for the period listed on the button. If the
contact is still available after the period elapses, the popup is displayed again. If the contact
is not available, the popup is displayed immediately after the contact becomes available.
6.4 IM Presence Privacy
IM Presence Privacy provides users the capacity to manage the visibility of their IM
presence status. Restricting access to IM Presence information also prevents blocked users
from sending instant messages to users restricting their access.
Figure 6-2 QuickDialer Presence Icons
Figure 6-3 Presence Change Alert popup