Specifications

Chapter 6: Presence ShoreWare Call Manager Manual
ShoreTel 9 79
• Idle: This state indicates that Call Manager has not detected any keyboard or mouse
activity from the user during the period specified by the Idle Status option in the
Instant Message Preferences and Options panel.
When ShoreWare detects keyboard or mouse activity while the user is in Idle mode, the
presence state transitions to the state from which the Idle state was entered.
• Offline: This state indicates that the user is not logged into the IM server or has
manually set their presence to Appear Offline.
• Online: This state indicates that all of the following conditions are true:
— The user is logged into the IM server.
— The user is not on a voice call.
— The user has not manually selected a lower priority state.
— Call Manager has detected mouse or keyboard activity from the user during a
specified period or the user has disabled the Idle Status option in the Instant
Message Preferences and Options panel.
• N/A: This state indicates that the user is not configured for instant messaging.
Users view and set their IM Presence from the Assignment bar. The Presence icon is located
next to the Call Handling icon, as shown in Figure 6-1. Users change their IM presence
state from the drop down menu shown in Figure 6-1.
Users can also view and set their IM Presence by clicking the Application Button and
selecting IM Presence or by clicking the ShoreTel icon in the System Tray.
Users can attach a status note to their IM Presence State. This note appears in the IM Status
column of the Contact List along with the name of the user’s current state.
To specify a IM Presence Status Note, perform one of the following:
• Click the Application Button and select IM Presence -> Set Status Note.
• Right click the Call Manager icon in the System Tray and select IM Presence -> Set
Status Note.
• Press Ctrl+Shft+I.
Figure 6-1 IM Presence Icon and Selection Menu