Specifications

ShoreWare Call Manager Manual Chapter 5: Instant Messaging
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All IMs of a single conversation are displayed in the same Instant Message window. Closing
an IM window erases all messages in the window unless they were previously saved. After
closing an IM window, a user can start a new conversation with the same user.
Call Manager options can configure Instant Messaging such that all chat sessions are
controlled from a single window or that separate windows are opened for each chat session.
Figure 5-1 displays an Instant Message window that controls two sessions; the display of
each session is controlled by pressing the chat tabs located on the right side of the panel.
The Options and Preferences: Instant Message panel configures the method of displaying
multiple chat sessions, as described in Section A.2.13 on page 166.
The contents of a user’s IM window is unaffected when other users close their IM windows.
The IM window contains the following components:
• Address Bar: displays the party with whom you are conversing.
• Function Bar: displays icons for initiating a voice call or for saving the current
conversation.
• Text Panel: displays previously exchanged messages. Each message is immediately
preceded by a header that lists the party that sent the message. The header may also list
the time when the message was sent or received.
• Separator: divides the text panel and the input panel. You can move the separator bar
up or down to adjust the size of the panels.
• Input Panel: displays text that you are preparing for the other participant.
• Add Participant Field: users are added to the visible chat session by entering their
name, number, or address in this field.
• Chat Tab (visible session): this tab denotes the chat session displayed in the text
panel. The visible session is denoted by yellow background.
• Session Participants: this field lists the participants of the chat session displayed in the
text field.
• Chat Tab (dormant session): this field references a chat session that is not displayed in
the text panel and is denoted by the blue background. To activate a dormant chat
session, press the chat tab.
• Send button: transmits Input panel contents to the other participant. When you press
the Send button, input panel contents are moved to the Text panel.
• Status bar: provides IM status messages, such as notification that the other participant
is typing a message.
5.3 Conducting an IM Conversation
5.3.1 Initiating an IM Conversation
You initiate Instant Messaging conversations from the following Call Manager components:
• QuickDialer:
— Enter the person’s name in the QuickDialer field, then display that person’s contact
options by clicking the expand icon located left of the presence icon.
Figure 5-2 displays the Instant Message option for a QuickDialer contact.
— Enter sip:<IM ID>, where <IM ID> is the other user’s Instant Messaging address.
• Directory Viewer: Right click on the desired contact to display a menu that includes an
IM option.