Specifications

ShoreTel 9 73
C HAPTER 5
Instant Messaging
5.1 Description
Instant messaging is the real-time transmission of text between two or more system users.
Instant messages are sent from and received through a message window. Instant messages
do not use call cells. Users can participate in simultaneous multiple chat sessions.
Call Manager provides IM presence to indicate user availability for engaging in instant
messaging conversations. IM presence is described in Section 6.2.2 on page 78.
The following Call Manager types can send and receive Instant Messages:
• Professional
• Workgroup Agent
• Workgroup Supervisor
• Operator
5.2 The Instant Message Window
The Instant Message window, shown in Figure 5-1, sends and receives text messages. Call
Manager displays this window under the following situations:
• the user initiates an instant message conversation
• the user receives the first message of an IM conversation
Figure 5-1 Instant Message window components