Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls

4.9.2.2 Clearing the History

You can recover messages in the Deleted folder until ShoreWare removes them from the

server during the 2:00 am voice mail maintenance cycle. To recover a message in the Delete

folder, move it to the Inbox or Saved folders.

To remove all records from the History viewer, right click in the Contents region and

select Clear History.

4.9.2.3 Exporting History Contents

ShoreWare supports the export of History viewer contents to csv files.

Comma-separated values (.csv) file format is a file type that stores tabular data by using

commas to delimit data fields. CSV files are supported by most software applications and

are convertible to conform to specific requirements.

To export History Viewer contents into a .csv file, right-click in the History Viewer

Contents and select Export History from the context menu.

Call Manager responds by converting the directory contents into a .csv file. Your computer

then opens that .csv file through the program specified for .csv files through the folder

options – typically notepad or MS Excel.

4.9.3 History Viewer Display Options

You control the display of History Viewer components from the context menu generated by

right clicking in the content region.

History Viewer display options include:

• Viewer Mode: Viewer mode defines the format and contents of the content regions.

The History Viewer defines two viewer modes:

— Details mode: In this mode, the History Viewer displays all viewer components

described below.

— List mode: In this mode, the History Viewer displays only the Filter bar and

Contents. The Contents region displays the Column Headings, Phone Number,

Start Time, and Duration. You cannot alter the columns displayed in List mode.

To select the Viewer mode, right click in the contents region and select Details or

List in the context menu.

• Display Properties: Select this option to display a popup that lists the call properties.

This is the only method of viewing a call’s routing slip from either mode.

• Record Grouping: Select this option to sort the call record by the call type, as specified

in the From/To field.

• Automatic Column Width Adjustment: Selecting Fit Column Widths to Text adjusts

the size of the content columns to display contents of all record fields.

4.9.4 Initiating Calls from the History Viewer

You can dial a previously made call or call back someone who called you from the History

Viewer.

To dial the number associated to a History Viewer record, perform one of the following: