Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls
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4.9 History Viewer
The History Viewer displays information about your previous calls. Each History Viewer
record in the History Viewer includes the number of an outbound call's destination or
inbound call's source along with the start time and duration of each call. History Viewer
tools control the display of the calls, manage call records, and initiate calls to numbers
listed in the call records.
To open the History Viewer, perform one of the following:
• Click the Application Button and select Windows -> History
• Select Windows -> History from the Main Menu
• Right click the ShoreTel icon in the System Tray and select Windows -> History
• Press Ctrl+Shift+H
The History viewer opens in the Main window content area or in a Satellite window.
The History Viewer record capacity is 1000 calls. Calls are added to the list when they are
completed. When the list contents exceeds the capacity, records are removed in the order
they are received when you exit Call Manager.
Call Manager operations available from History Viewer are available through a context
menu by right clicking in the viewer table.
4.9.1 History Viewer Components
The History Viewer displays one record for each call that you make or receive, as shown in
Figure 4-24. Each row corresponds to one call record. Each column lists one property of
the call.
Voice Main Viewer components in Details mode include:
• Filter bar: The History viewer displays only entries whose sender name or number
match filter bar contents. Filter bar contents are compared to columns that list name
and contact information.
• Column Headings: Column headings indicate the data field name for the address
entries.
Figure 4-24 History panel