Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 67
4.8.3 Whisper Page
Whisper Page allows a user to interrupt a user’s call and talk with that user without being
heard by the other call participant. The initiator can only listen to, speak to, and be heard
by the user whose call was interrupted.
The right to initiate a Whisper Page is set by the system administrator. The system
administrator also designates users whose calls can be interrupted with a Whisper Page.
To perform a Whisper Page:
Step 1 Perform one of the following
• Click the Application Button, then select Dial -> Whisper Page.
• Select Dial -> Whisper Page from the main menu.
• Right click the ShoreTel icon in the System Tray and select Dial -> Whisper
Page.
• Right click the call cell and select Dial -> Whisper Page.
Call Manager displays the Whisper Page dialog box.
Step 2 Enter an extension or select from the drop-down list.
Step 3 Click the Whisper button.
4.8.4 Unparking Calls from Other Extensions
Users unpark calls from a monitored user’s call stack by pressing a Monitored Extension
button. To perform the unparked call function, the Extension Monitor button must be
appropriately configured by the system administrator and Call Manager cannot be servicing
a connected call.
When the call stack of the monitored extension contains more than one call, the user can
view a drop-down menu by pressing the arrow on the right side of the button. The drop-
down menu displays contact information for each parked call on the stack. The desired call
is unparked by selecting the corresponding entry in the menu.
The Call Manager window in Figure 4-23, contains a Monitored Extension button with an
accessed drop-down menu.
Pressing the button without accessing the menu unparks the first parked call.
Figure 4-23 Unparked Call Button Drop-Down Menu