Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls
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• Press Ctrl+Alt+G
The Overhead Page option on Call Manager menus is disabled if a paging extension is not
configured for your site or if you do not have authorization to call the paging extension.
4.8 Call Intervention
Call interventions are actions that Call Manager users perform on calls in which they are
not a primary participant. Barge In, Silent Monitor, and Whisper Page options are available
through normal Call Manager menus and Programmable Toolbars.
4.8.1 Barge In
The Barge In function allows a user to join into another user’s active call. The Barge In
initiator can listen and speak to all other call participants. The right to initiate a Barge In
operation is set by the system administrator. The system administrator also designates
users whose calls can be interrupted by a Barge In.
To Barge In another user’s call:
Step 1 Perform one of the following
• Click the Application Button, then select Dial -> Barge In.
• Select Dial -> Barge In from the main menu.
• Right click the ShoreTel icon in the System Tray and select Dial -> Barge In.
• Right click the call cell and select Call -> Barge In.
Call Manager displays the Barge In dialog box.
Step 2 Enter an extension or select from the drop-down list.
Step 3 Click the Barge In button.
4.8.2 Silent Monitor
Silent Monitor allows a user to listen to another user’s call without being heard by any of
the call participants. When a call is being monitored, external participants may hear a
monitor tone; system users are not signaled when their calls are monitored.
The right to initiate a Silent Monitor operation is set by the system administrator. The
system administrator also designates users whose calls can be silently monitored.
To perform a Silent Monitor:
Step 1 Perform one of the following
• Click the Application Button, then select Dial -> Silent Monitor.
• Select Dial -> Silent Monitor from the main menu.
• Right click the ShoreTel icon in the System Tray and select Dial -> Silent
Monitor.
• Right click the call cell and select Dial -> Silent Monitor.
Call Manager displays the Silent Monitor dialog box.
Step 2 Enter an extension or select from the drop-down list.
Step 3 Click the Silent Monitor button.