Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 65
• Transfer Button: This button transfers the call, including the video session, to another
user.
Terminating a voice call also ends the video session. Ending a video session does not
terminate a voice call.
4.7.3.5 Configuring Video Call Settings
Call Manager users configure their Video Call settings from the Options and Preferences:
Video panel.
Section A.2.16 on page 172 describes the Options and Preferences: Video panel.
4.7.4 Intercom
Intercom calls establish a voice path from the caller to the recipient immediately after the
number is dialed. Call progress tones are not played for the recipient and the call is
automatically connected without any recipient action. Intercom calls cannot be forwarded.
Intercom calls are automatically answered when the recipient's phone is:
• an IP phone with no active calls
• an analog phone that is off-hook with no active calls
• a SoftPhone that is off-hook with no active calls
Intercom calls are handled as normal calls when the recipient's phone is:
• the recipient's phone is on-hook
• the recipient's phone is in an active call
• the recipient does not have permission to receive Intercom calls
Intercom calls always override an extension's active call handling mode. For example, an
intercom call to an extension that forwards all calls to voice mail will ring the extension.
The system administrator authorizes users to make or receive intercom calls.
To make an Intercom call from Call Manager, perform one of the following:
• Click the Application Button and select Dial -> Intercom.
• Select Dial -> Intercom from the main menu.
• Right click the ShoreTel Tray icon and select Dial -> Intercom.
• Press Ctrl+Alt+N
To transfer an existing call to the intercom, execute a transfer from the Transfer panel as
described in Section 4.6.3.2 on page 53.
4.7.5 Overhead Page
A paging extension accesses a site’s overhead paging system. Calls to the paging extension
are broadcast through the overhead paging system. ShoreWare defines one paging
extension for each site. You can only call the paging extension at your site.
The system administrator authorizes users to make paging calls.
To call the paging extension, perform one of the following:
• Click the Application Button and select Dial -> Overhead Page.
• Select Dial -> Overhead Page from the main menu.
• Right click the ShoreTel icon in the System Tray and select Dial -> Overhead Page.