Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls
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Joining two calls
Joining two calls merges them into a single conference call. You join the call in the
connected state with the selected call. The selected call must be on hold.
To join the connected call with the call on hold into a single call:
Step 1 Verify that the Active Call Area contains one call in the connected state and that the
selected voice call is in the on hold state.
Step 2 Perform one of the following actions:
• Click the Conference button on the call cell.
• Right click the call cell and select Conference
• Select Call -> Conference from the main menu.
• Click the Application Button and select Call -> Conference.
• Press Ctrl+J
The calls are joined into a single conference call.
Guided Addition of a New Call
When you have enabled Guided Transfers and Conferences, the call cell of a new call
provides an option to transfer a call or join it with another call if you have another active
call when receiving the call. Refer to Section 4.6.3.3 on page 54 for information about
Guided Transfers and Conferences.
4.7.1.2 Removing Calls from a Conference
You can remove individual call from a conference or terminate the entire conference with a
single command.
To terminate the entire conference, perform one of the following:
• Press the HangUp button on the call cell.
• Right click the call cell and select Hang Up
• Select Call -> Hang Up from the main menu.
• Click the Application Button and select Call -> Hang Up.
• Press Ctrl+U
After disconnecting the call, place the device assigned to your extension on hook.
To terminate one call of the conference, perform one of the following:
• Press the HangUp button on the call cell that corresponds to the party to be dropped.
• Right click the call cell and select the Drop option that corresponds to the party to be
dropped.
• Open the Call option from the main menu and select the Drop option that corresponds
to the party to be dropped.
• Click the Application Button, open the Call Menu and select the Drop option that
corresponds to the party to be dropped.
After disconnecting the call, place the device assigned to your extension on hook.