Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
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being recorded is a system option that is configured by the system administrator.
ShoreWare places the recording file in your voice mail box when you end the recording or
terminate the call.
To initiate a Call Recording of an active call, perform one of the following:
• Right click the call cell and select Record
• Select Call -> Record from the main menu.
• Click the Application Button and select Call -> Record.
• Press Ctrl+E.
You can also initiate a call recording by pressing the Record Call button in the Call
Manager toolbar. This button must be configured by the system administrator. Calls
recorded by pressing the Record Call button are placed in the voice mail box
designated by the system administrator.
To terminate a Call Recording from Call Manager, perform one of the following:
• End the call, as described in Section 4.6.7.
• Right click the call cell and select Stop Recording
• Select Call -> Stop Recording from the main menu.
• Click the Application Button and select Call -> Stop Recording.
• Press Ctrl+E
4.6.5.2 Recording the Calls of Other Users
ShoreWare permits the recording of third party calls involving a system user over a trunk.
The system administrator authorizes users to record other users conversation and can
designate which users’ conversations can be recorded.
To initiate the recording of another user’s call:
• Right click the desired user in the Contact List and select Record.
• Right click the desired user in the Agent Monitor and select Record.
You can also initiate a call recording of another user by pressing the Record Extension
button in the Call Manager toolbar. This button, configured by the system
administrator, initiates the recording of a designated user specified by the
administrator; the ability to record calls of two different users requires two distinct
Record Extension buttons on your toolbars. Calls recorded by pressing the Record
Extension button are placed in the voice mail box designated by the system
administrator.
4.6.6 Sending Tones
The Call Manager keypad has twelve keys, labeled 0 to 9, *, and #. Pressing a key sends a
DTMF tone to the other party of the voice call. You cannot initiate a voice call with the
keypad.
To access the keypad, press the keypad button located on the right side of the assignment
bar. Figure 4-19 displays the keypad and the Call Manager button that accesses the keypad.
4.6.7 Ending a Call
How you hang up a call depends on the mode in which you answer the call.
To disconnect a call from Call Manager, perform one of the following: