Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls
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The call cell that represents the parked call is removed from your Active Call Area.
If the recipient’s call manager is active, the parked call appears on that user’s Active
Call Area as a call on hold.
To unpark a call from Call Manager:
Step 1 Perform one of the following:
• Select Dial -> Pickup/Unpark from the Main Menu.
• Click the Application Button and select Dial -> Pickup/Unpark.
• Right click the ShoreTel icon in the System Tray and select Dial -> Pickup/
Unpark
• Press Ctrl+Alt+P
Step 2 Begin entering the contact name or number in the data entry field of the Pickup
panel. Figure 4-3 displays the Pickup panel.
The table lists your directory entries filtered by the data entry field contents.
Step 3 Either select a contact in the table or complete the number in the data entry field.
The Dial Digits field, located above the buttons at the bottom of the panel, lists the
extension where the call was parked after you select a table entry.
Step 4 Press the Unpark button at the bottom of the panel.
4.6.5 Call Recording
Call Manager supports the recording of 2- or 3-way trunk calls. Converged conference calls
cannot be recorded. Recording stops when a call is parked, unparked, or transferred. You
can record your calls or those of other system users.
4.6.5.1 Recording your calls
You can record conversations through Call Manager if authorized by the system
administrator. Call recording is performed on a call by call basis and must be initiated for
each call that you want to record. A tone that informs external callers that there call is
Figure 4-18 Park panel