Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 57
4.6.4.2 Park and Unpark
Parking a call places a call on hold on another extension. This allows you to park a call on
one extension and pick it up from a different extension. Unparking a call is retrieving a call
that you previously parked on another extension. Calls can be unparked only by the person
that parked it.
Pressing the Extension Monitoring programmable button, when it is appropriately
configured by the system administrator, parks the active call on the stack of the monitored
extension.
Bounced calls are unanswered parked calls that are returned to the extension from where
they were parked after a period specified by the system administrator. Figure 4-17 displays
a call cell of a bounced call.
To park a call, perform one of the following on the call’s cell:
Step 1 Perform one of the following:
• Right click the call cell and select Park
• Select Call -> Park from the main menu.
• Click the Application Button and select Call -> Park.
• Press Ctrl+K
Step 2 Begin entering the contact name or number in the data entry field of the Park
panel, as shown in Figure 4-18.
The table lists your directory entries filtered by the data entry field contents.
Step 3 Select the desired user in the table.
The Dial Digits field, located above the buttons at the bottom of the panel, lists the
recipient’s number after you select a table entry.
Step 4 Press one of the Park buttons at the bottom of the panel:
• Press the Park button to perform no additional action after parking the call.
• Press the Park/Intercom button to park the call and then initiate a new
intercom call – typically to contact the recipient of the parked call.
• Press the Park/Page button to park the call and then initiate a new page call –
typically to contact the recipient of the parked call.
Figure 4-17 Call Manager – Bounced Call icon