Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls
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4.6.4 Call Interruptions
4.6.4.1 Hold
The Hold function maintains the state of a call while suspending the conversation. Calls
that you place on hold remain associated with your extension; you can only resume your
held calls from your extension.
When you place a caller on hold and hang up, the telephone rings once after 10 seconds
notifying you that a call is on hold. If the first reminder is ignored, the phone rings on a 60-
second interval until the call is connected or disconnected.
Call cells for calls that you place on hold remain on the Active Call Area of the main
window. The call state indicates that the call is on hold and lists the hold period. Figure 4-
16 displays a call cell of a call on hold.
To place the a call on hold, perform one of the following on the call’s cell:
• Click the Hold button on the call cell.
• Right click the call cell and select Hold
• Select Call -> Hold from the main menu.
• Click the Application Button and select Call -> Hold.
• Press Ctrl+H
Call Manager indicates the call is on hold in the cell that represents the call.
To pick up a call that is on hold, perform one of the following on the call’s cell:
• Click the Answer button on the call cell.
• Right click the call cell and select Hold or Answer.
• Select Call -> Hold or Answer from the main menu.
• Click the Application Button and select Call -> Hold or Answer.
• Press Ctrl+H or Ctrl+A
Call Manager indicates the call is active in the cell that represents the call.
Figure 4-16 Call on Hold call cell