Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 55
• When you press the Tra n s f e r button after the second call reaches the Connected
state, ShoreWare performs a consultative transfer where the first call is the transferred
call and the second call is to the transfer recipient.
• When you press the Conference button, Call Manager either initiates or continues a
conference by adding the new call to the conference. Call Manager disables the
Transfer button when a Conference call is active.
4.6.3.4 Transfer to Voice Mail
The Main window provides several options for transferring callers to your voice mailbox.
To send a caller to your voice mailbox from Call Manager, perform one of the following:
• Right click the call cell and select To Vo i c e M a i l
• Select Call -> To Voice Mail from the main menu.
• Click the Application Button and select Call -> To Voice Mail.
• Right click the ShoreTel Tray icon and select Call -> To Voice Mail.
• Press Ctrl+Y
4.6.3.5 Transfer to Auto Attendant
The Main window provides several options for transferring callers to the auto attendant.
To send a caller to the auto attendant from Call Manager, perform one of the following:
• Right click the call cell and select To Auto Attendant
• Select Call -> To Auto Attendant from the main menu.
• Click the Application Button and select Call -> To Auto Attendant.
• Right click the ShoreTel Tray icon and select Call -> Auto Attendant.
Figure 4-15 Guided Transfer panel