Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 53
Voice call management task for a call are performed by pressing the buttons on the right
side of the call cell. The set of available buttons depend on the state of the call. Call
operations listed through the Main window, Application Button, System Tray icon, and
context menus are available for the call referenced by the highlighted call cell.
To change the highlighted call cell, click the cursor in the desired call cell.
To answer an inbound call while talking on another call, perform one of the call
answering tasks described in Section 4.5.2.1 on page 39. Call Manager places the current
call on hold when you answer an inbound call.
To switch the active voice path to a different active call, click the call cell representing the
second call. Call Manager places the first call on hold when you switch the active voice
path to the second call.
4.6.3 Call Transfer
Call transfers send your call to a selected user or device. Most calls are transferred through
a transfer panel. You can also configure Call Manager to perform guided transfers of
incoming calls.
4.6.3.1 Types of Call Transfers
The following are the types of call transfers supported by Call Manager:
• Transfer: A transfer immediately sends your call to the recipient. Section 4.6.3.2 and
Section 4.6.3.3 describes call transfer methods.
• Consultative Transfer: A consultative transfers connects you to the recipient of the
transfer, then sends the call upon your signal. This allows you to introduce the call to
the recipient before the transfer. Section 4.6.3.2 and Section 4.6.3.3 describes
consultative call transfer methods.
• Intercom Transfer: An intercom transfer connects the transferred party to the system
intercom. Section 4.7.4 on page 65 describes intercom calls.
• Mailbox Transfer: A mailbox transfer sends the transferred party to the recipient’s
voice mailbox. Section 4.6.3.2 describes call transfer methods.
• Voice Mail Transfer: A transfer to voice mail sends the transferred party to your voice
mailbox. Section 4.6.3.4 describes voice mail transfer methods.
• Auto Attendant Transfer: A transfer to the auto attendant sends the transferred party
to the active auto attendant. Section 4.6.3.5 describes auto attendant transfer methods.
4.6.3.2 Using the Transfer Panel
The transfer panel, as shown in Figure 4-14, supports transfers, consultative transfers,
intercom transfers, mailbox transfers, and whisper pages. Section 4.8.3 on page 67
describes whisper pages.
To perform a transfer through the Transfer Panel:
Step 1 Select the call to be transferred by clicking its call cell.
Step 2 Open the Transfer panel by performing one of the following:
• Click the Transfer button on the call cell.
• Right click the call cell and select Trans fe r
• Select Call -> Transfer from the main menu.