Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 51
Managing the Call Routing Plan
The Call Routing Plan determines the rules that are actively filtering calls and specifies the
order that the rules are applied to calls. If the filtering criteria of more than one rule
matches a call’s characteristic, the first rule in the list that filters a call determines the
handling action for that call.
To enable a Call Handling Rule, select the Enabled box located in the right column of the
rule. In Figure 4-13, all of the call handling rules are selected.
To change the filtering order of a call handling rule, highlight the rule and press the Up or
Down arrows located to the right of the call handling rule list.
Administrative Oversight
System administrators can view each user’s call handling plan and enable or disable
individual rules. Contact your system administrator for more information.
4.5.6 Find Me
Find Me call handling allows callers who are routed to your voice mailbox to contact you at
alternate devices by pressing “1” while listening to your voice mail greeting. You can
specify two numbers for rerouting callers through Find Me. The standard voice mail
greeting does not prompt the caller on the availability of Find Me call handling.
Find Me call handling is enabled through call handling mode settings. Find Me
destinations are independent of the call handling modes that activate Find Me.
After the caller presses 1, call manager plays an audio prompt advising the caller that Find
Me destinations are being called. If the call is not answered at either Find Me destination,
the caller is sent to your voice mail.
Figure 4-13 Call Handling Plan with multiple rules