Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls
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4.5.4.4 Call Handling Mode Delegation
Call Handling Mode Delegation permits the change of a user’s current call handling mode
by other users. Call Handling Mode delegation permissions are managed from the
following locations:
• Options and Preferences: Call Handling Mode panel.
• ShoreWare Director – requires system administrator access.
Users modify another user’s current call handling mode through the following tools:
• Operator Call Manager, by right clicking a user in the Contact Viewer.
• Web Access Client, by selecting Other -> CHM Delegation.
To add a user to the delegation authorization list:
Step 1 Open the Options and Preferences: Call Handling Mode panel, as shown in Figure
4-7.
Step 2 Enter the name or address of the contact to be granted call handling mode
delegation authorization in the data entry field below Allow these users to change
current call handling mode.
Step 3 Press the Add button located right of the data entry field.
To delete a highlighted user from the authorization list, press the Remove button.
4.5.5 Personalized Call Handling
Personalized Call Handling defines flexible handling methods for inbound calls from
different callers received at various times and dates. Possible applications for Personalized
Call Handling includes:
Figure 4-7 Changing Call Handling Mode Delegation users