Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 43
—The Out of Office schedule is the inverse of the selected schedule in the Standard
Call Handling Mode preferences panel. The user’s active call handling mode is Out
of Office during all periods not covered by the On-hour schedule.
Schedules are not selected in the Out of Office Call Handling Mode preferences
panel.
Example: Assume that Day Shift in Figure 4-4 is the selected schedule in the
Standard Call Handling Mode panel. Standard is the default call handling mode
between 8 am to 5 pm on Mondays through Friday. Out of Office is the default call
handling mode all other times.
• The user’s active call handling mode is Extended Absence during the times listed by
the selected Holiday schedule unless the user manually changes the mode. The
Schedule drop down menu on the Extended Absence call handling mode preferences
panel lists the Holiday schedules configured by the administrator.
• The user’s active call handling mode is Custom during the times listed by the selected
Custom schedule unless the user manually changes the mode. The Schedule drop
down menu on the Custom call handling mode Preferences panel lists the Custom
schedules configured by the administrator.
• In a Meeting mode is not associated to a schedule and cannot become active through
an automatic mode selection.
Manual Mode Transitions
You can select the active call handling mode through Call Manager. A selected call handling
mode remains active until you manually select a different mode or an automatic mode
transition is performed, as scheduled by the mode configuration panels.
To change the active call handling mode, perform one of the following:
•Modify the Current call handling mode setting on the Options and Preferences: Call
Handling Mode panel, as described in Section A.2.3.
• Click the Call Handling Mode button on the Assignment bar and select the desired
mode from the drop down menu.
• Press the hot key combination for the desired mode:
— Press Ctrl+Shift+1 for Standard Mode.
— Press Ctrl+Shift+2 for In a Meeting Mode.
— Press Ctrl+Shift+3 for Out of Office Mode.
— Press Ctrl+Shift+4 for Extended Absence Mode.
— Press Ctrl+Shift+5 for Custom Mode.
4.5.4.3 Call Handling Mode Warnings
Call Manager can be programmed to warn you if the following Call Handling conditions
are present when you start Call Manager:
• The Current Call Handling Mode is not Standard.
• The Forward Calls setting for Standard Call Handling Mode is Forward Always.
These parameters are set from the Options and Preferences: Call Handling Mode panel, as
described in Section A.2.3.