Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls
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Each schedule consists of a name and a list of day-time intervals. Call Manager panels refer
to the schedule by its name and specify an active call handling mode during the intervals.
ShoreWare defines three schedule types:
• On-hour schedules: On-hour schedules specify day and time intervals over a weekly
period without referencing a specific date. Figure 4-4 displays three examples of On-
hour schedules.
• Holiday schedules: Holiday schedules specify dates. Periods that identify a year are
valid once; periods that do not specify a year are valid each year on the listed dates.
Holiday schedules take precedence over On-hour schedules during periods covered by
each schedule. Figure 4-5 display examples of Holiday Schedules.
• Custom schedules: Custom schedules specify date and time intervals. Periods that
identify a year are valid once; periods that do not identify a year are valid each year on
the listed dates. Custom schedules take precedence over On-hour and Holiday
schedules during periods listed by multiple schedules. Figure 4-6 display examples of
Holiday Schedules.
Schedules are configured by the system administrator. To determine the periods specified
by an individual schedule, consult your system administrator.
Default active call handling modes are managed through the Schedule parameter of the Call
Handling Mode configuration panels:
•The Standard and Out of Office modes determine the active call handling mode during
normal daily activities.
— The available options in Standard’s schedule parameter are the On-hour schedules
configured by the system administrator. The user’s active call handling mode is
Standard during the times listed by the selected schedule unless the user manually
changes the mode.
Figure 4-4 On-Hour Schedule Examples
Figure 4-5 Holiday Schedule Examples
Figure 4-6 Custom Schedule Examples