Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 41
• Click the Application Button and select Call -> Transfer.
• Select Call -> Transfer from the main menu.
• Right click the call cell and select Call -> Transfer.
Call Manager displays the Transfer Call dialog box.
Step 2 Enter the contact name or number in the data entry field at the top of the dialog
box.
The table displays a list of directory entries filtered by data entry field contents.
Step 3 Select the desired user in the table.
The Dial Digits field, located above the buttons at the bottom of the panel, lists the
user’s number after you select a table entry.
Step 4 Press the button at the bottom of the panel corresponding to your desired transfer
type.
4.5.4 Automated Call Handling
A Call Handling Mode defines call management conditions and tasks for your inbound
calls. ShoreWare defines the following five call handling modes for each extension to
customize the manner that a user’s calls are handled over a variety of situations.
• Standard
• In a Meeting
• Out of Office
• Extended Absence
• Custom
One call handling mode is always active. ShoreWare automatically selects the active call
handling mode on the basis of system schedules maintained by the system administrator.
Users can also manually select their active call handling mode.
The following sections describe call management tasks controlled by Call Handling Modes,
along with the automatic and manual methods of selecting the active call handling mode.
4.5.4.1 Configuring the Call Handling Modes
Mode Configuration panels configure call handling methods when the specified call
handling mode is active. The Option and Configuration window provides access to five
Call Handling Mode configuration panels, one for each call handling mode.
Section A.2.4 on page 154 describes the Call Handling Mode configuration panels.
4.5.4.2 Setting the Active Call Handling Mode
The active Call Handling Mode specifies the manner by which Call Manager handles your
inbound calls. ShoreWare automatically activates call handling modes, as specified by
system schedules maintained by the administrator. You can also manually select the active
call handling mode.
Automatic Mode Selection
A ShoreWare schedule is a software component that specifies a set of time periods. Call
Manager uses schedules to program call handling mode changes for system users.