Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls

Step 2 Begin entering the user’s name or number in the data entry field at the top of the

panel.

The table displays a list of user names, filtered by data entry field contents.

Step 3 Select the desired user in the table.

The Dial Digits field, located above the buttons at the bottom of the panel, lists the

user’s number after you select a table entry.

Step 4 Press the Pickup button at the bottom of the panel.

4.5.2.3 Answering the Night Bell Extension

The Night Bell is an extension that is tied to a site-wide signaling device and can be

answered by authorized users.

To pick up a night bell call, perform one of the following actions:

• Select Dial -> Pick up Night Bell from the Main Menu.

• Click the Application Button and select Dial -> Pick up Night Bell.

• Right click the ShoreTel icon in the System Tray and select Dial -> Pick up Night Bell

• Press Ctrl+Alt+L

4.5.3 Rerouting Inbound Calls

4.5.3.1 Sending a Call to Voice Mail

Call Manager can send your inbound calls to Voice Mail.

To send an inbound call to Voice Mail, perform one of the following:

• Click the Application Button and select Call -> To Voice Mail.

• Select Call -> To Voice Mail from the main menu.

• Click the To V M icon on the call cell

• Right click the call cell and select Call -> To Voice Mail.

• Press Ctrl+Y.

4.5.3.2 Sending a Call to the Automated Attendant

Call Manager can send your inbound call to the Automated Attendant.

To send an inbound call to the Automated Attendant, perform one of the following:

• Click the Application Button and select Call -> To Auto Attendant.

• Select Call -> To Auto Attendant from the main menu.

• Right click the call cell and select Call -> To Auto Attendant.

4.5.3.3 Transferring a Call to a Directory Contact

Call Manager can send your inbound call to one of your Directory contacts. The Call

Transfer function, including the transfer of active calls, is described in Section 4.6.3 on

page 53.

To send an inbound call to a Directory contact:

Step 1 Perform one of the following: