Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 39
Section 3.1.2.6 on page 23 describes call cells.
4.5.2 Answering Calls
4.5.2.1 Answering Calls to your Extension
When you receive a call, the Active Call Area displays a call cell that lists the caller's
telephone number. The call cell also lists the caller’s name if the number is listed in your
system’s directory, personal directory, or Outlook contacts. If the inbound call number
matches multiple names in your directories, the call cell displays the first match.
To answer an incoming call from Call Manager, perform one of the following:
• Click the Answer button on the call alert
• Click the Answer button on the call cell.
• Right click the call cell and select Answer.
• Select Call -> Answer from the main menu.
• Click the Application Button and select Call -> Answer.
• Right click the Call Manager icon in the System Tray and select Call -> Answer.
• Press Ctrl+A
• Press F8
4.5.2.2 Answering Calls to a Different Extension
Authorized users can answer inbound calls to another user’s extensions.
To pick up another user’s phone call:
Step 1 Perform one of the following:
• Select Dial -> Pickup/Unpark from the Main Menu.
• Click the Application Button and select Dial -> Pickup/Unpark.
• Right click the ShoreTel icon in the System Tray and select Dial -> Pickup/
Unpark
• Press Ctrl+Alt+P
Call Manager displays the Pickup dialog box, as shown in Figure 4-3.
Figure 4-3 Pickup panel