Specifications

Chapter 4: Voice Calls ShoreWare Call Manager Manual
ShoreTel 9 35
The Office Anywhere option is not available until a phone number is entered into the
External Number field located on the Options and Preferences: Office Anywhere
panel.
When Office Anywhere is active, the Assignment button displays the telephone number of
the assigned device.
You specify the phone number of the assigned Office Anywhere device on the Options and
Preferences: Office Anywhere panel, as described in Section A.2.5 on page 156.
4.2.3.3 Configuring Office Anywhere
The Options and Preferences: Office Anywhere panel specifies the Office Anywhere
device, configures other Office Anywhere settings, and activates Office Anywhere for your
extension.
Section A.2.5 on page 156 describes the Options and Preferences: Office Anywhere panel.
4.3 Configuring Device Options
4.3.1 Handsfree Mode
Handsfree mode defines a telephone state where the phone is always off hook and the dial
tone is suppressed. This mode clears the audio path immediately at the conclusion of a call,
allowing you to initiate a call without hanging up the phone from a previous call. Although
Handsfree mode is typically used with a headset, this parameter is independent of the
active audio path.
To access the Handsfree mode activation parameter:
Step 1 Open Options and Preferences by performing one of the following:
• Select Tools -> Options from the Main menu.
• Click the Application Button and select Options.
• Right click the ShoreTel icon in the System Tray and select Options.
• Press Ctrl+O.
Step 2 Select Telephony in the menu on the left side of the window.
Step 3 Select the preferred handsfree mode option by setting Suppress dial-tone when off-
hook (headset mode for analog phones) as follows:
• Check Suppress dial-tone when off-hook (headset mode for analog phones) to
enable Handsfree mode.
• Clear Suppress dial-tone when off-hook (headset mode for analog phones) to
disable Handsfree mode.
Section A.2.11 on page 164 describes the Options and Preferences: Telephony panel.
4.3.2 Call Stack Size
The call stack size determines the maximum number of calls that you can handle through
Call Manager. Calls that you receive while your call stack is full are managed as busy. The
call stack size configured through Call Manager is subject to the maximum size configured
for your extension by the System Administrator. Consult your System Administrator to
increase maximum call stack size for your extension.