Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls
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4.2.2 SoftPhone
SoftPhone is a Call Manager component that performs voice calls and voice mail functions
directly through the computer running Call Manager. After users assign their extension to
SoftPhone, they use the computer's audio devices to place or receive voice calls and send or
receive voice messages. SoftPhone is a licensed feature that requires administrator
authorization.
Chapter 7 on page 85 describes SoftPhone.
To assign SoftPhone to your extension, perform one of the following:
• Click the Application Button and select Extension Assignment -> SoftPhone.
• Click the Assignment Button on the Assignment Bar and select SoftPhone.
• Right click the ShoreTel icon in the System Tray and select Extension Assignment ->
SoftPhone.
• Press Ctrl+Shift+S.
The Assignment button displays the SoftPhone icon to indicate that your extension is
assigned to the SoftPhone.
4.2.3 Office Anywhere
4.2.3.1 Description
Office Anywhere is an extension assignment option that forwards calls to a designated
system device or a remote telephone connected to the PSTN. Office Anywhere requires
authorization from your administrator.
Activating Office Anywhere from a system telephone assigns your extension to that device.
When activating Office Anywhere from a remote device, you maintain an on-system
extension presence by mapping your ShoreWare extension to the external device.
Call Manager displays calls that Office Anywhere forwards to your specified device. You
can manage these calls in Call Manager as if you received them through your home device.
• The device to which Office Anywhere assigns your extension rings when you receive a
call. The active Call Handling Mode determines the disposition of unhandled calls.
• Call Manager provides all call management functions except call answer. Office
Anywhere calls must be answered on the assigned device.
• Voice calls made and received while Office Anywhere is active are placed in the
extension’s call stack. Calls cannot be parked on an extension where Office Anywhere
is active.
4.2.3.2 Activating Office Anywhere
To assign your extension to a device specified by Office Anywhere, perform one of the
following:
• Click the Application Button and select Extension Assignment -> Office Anywhere.
• Click the Assignment button on the Assignment Bar and select Office Anywhere.
• Right click the ShoreTel Tray icon and select Extension Assignment -> Office Anywhere
• Press Ctrl+Shift+O
• Select Enable Office Anywhere from the Options and Preferences: Office Anywhere
panel, as described in Section A.2.5 on page 156.