Specifications

ShoreTel 9 33
C HAPTER 4
Voice Calls
4.1 Introduction
Call Manager provides a Graphical User Interface for initiating and handling your voice
calls. Call Manager operations and features that support, handle, and manage your voice
calls include:
• extension assignment to a device
• configuring call device options
• initiating a voice call
• managing incoming calls
• operations during an active call
• specialty calls: conference, video, intercom, and pages
• history viewer
• call routing slips
4.2 Extension Assignment
Extension assignment specifies the device to which ShoreWare routes your calls. The
following sections explain the options for receiving calls at your default home device, at
your SoftPhone, or at other devices through Office Anywhere.
The Device button on the Assignment bar displays the audio device that is currently
assigned to the user’s extension.
4.2.1 Home Device
Your home device is the phone that is plugged into your home port, as configured by your
administrator. The home device can only be changed by your system administrator.
To assign your Home Device to your extension, perform one of the following:
• Click the Application Button and select Extension Assignment -> Home.
• Click the Assignment Button on the Assignment Bar and select Home.
• Right click the ShoreTel icon in the System Tray and select Extension Assignment ->
Home.
• Press Ctrl+Shift+M.
The Assignment button displays the Home icon to indicate that your extension is
assigned to your home device.