Specifications

Chapter 3: Accessing Call Manager ShoreWare Call Manager Manual
ShoreTel 9 31
• Contacts: The Contact viewer displays your contact lists. Contact lists provide
convenient access to selected entries from your directory of addresses. Section 8.3
on page 92 describes the Contacts Viewer.
• History: The History viewer displays information about previous calls you made
and received. It can be used to display calls you made and the phone numbers of
people who called you. Section 4.9 on page 68 describes the History Viewer.
• Voice Mail: The Voice Mail viewer manages your voice messages. In addition to
viewing your messages, you can listen to, sort, and delete messages from this panel.
Section 9.3 on page 109 describes the Voice Mail viewer.
• Speed Dial: The Speed Dial viewer manages and initiates calls to your speed dial
contacts. Section 8.5.1 on page 104 describes the Speed Dial viewer.
• Queue Monitor: The Queue Monitor displays the calls that are ringing into your
workgroups and waiting on your workgroup queues.
Section 10.4.1 on page 127
describes the
Queue Monitor.
• Agent Monitor: The Agent Monitor displays the name, extension, and status of all
agents in your workgroups. Section 10.4.2 on page 129 describes the Agent
Monitor.
• Bridged Call Appearance Monitor: The Bridged Call Appearance Monitor displays
the Bridged Call Appearances for which your phone is configured to answer.
Section 10.4.3 on page 131 describes the Bridged Call Appearance Monitor