Specifications

ShoreWare Call Manager Manual Chapter 3: Accessing Call Manager
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highlighted, call management operations initiated from Main Window menus are
performed on this call.
The call cell indicates that AES-SRTP encryption is active during a call with a small
padlock icon located next to the call status icon. The padlock icon indicates the call
media is secure on the ShoreTel network; ShoreTel cannot guarantee call security
outside of the network, such as calls that terminate across an analog or digital
trunk.
• The bottom cell corresponds to a call with Hannah Poulson. As indicated by the
status icon and text, this call is on hold. The set of operation buttons on the right
side of the cell differ from those in the other cell because of the call state. The
available buttons include Answer, Conference, Hang up, and View Additional
Information. The call is not highlighted; clicking anywhere in the cell highlights
the call.
3.1.2.7 Content Area
Content Areas display one or more viewers, such as the Contact List or the Directory List.
The Call Manager Main window may contain up to eight Content Area regions. Content
regions can be dragged from the Main window into a Satellite window. Conversely, Satellite
windows can be dragged into the Main window to create a Content Area.
3.1.2.8 Status Bar
The Status Bar is located at the bottom of the Call Manager window. The left side displays
error and status messages.
3.1.3 Manipulating Call Manager Windows
Viewers can be displayed in the Call Manager Content Area or in Satellite windows. Users
can incorporate Satellite windows into the Main window. Conversely, Viewers can be
moved from the Call Manager window into Satellite windows.
The following procedure configures Call Manager to permit window manipulation:
Step 1 Open the Options and Preferences window by performing one of the following:
• Select Tools -> Options from the Main Menu.
• Click the Application Button and select Options.
• Right click the ShoreTel icon in the System Tray and select Options.
• Press Ctrl+O.
Figure 3-6 Call Cells in the Active Call Area