Specifications

Chapter 3: Accessing Call Manager ShoreWare Call Manager Manual
ShoreTel 9 23
QuickDialer properties include:
• Tokens are delimited by spaces:
— mark is a single token string
— ma th is a two token string
— m s w t is a four token string
• Directory entries match a token string when each input token maps to a distinct
word within the name of the entry, without regard to case or order:
— mark matches Mark Thomason and Tim Markison
— ma th matches Marge Thorpe and Thad Martin
• Each input token must match a word within the index name:
— p p matches Pauline Paulus but not Peter Hicks
• Parentheses, apostrophes, and hyphens are not considered when matching entries:
— one matches O’Neal
— tex matches John (Tex) Jones
• QuickDialer matches individual words within company names:
— net matches High Country Networks
• Only single token searches (strings with no spaces) match email and IM addresses
— mthomason@an matches a user’s ([e-mail] – Mark
Thomason) record.
• The Department field can be used to refine a Name search.
• In multiple token search, only the first token can match email addresses, IM
addresses, or phone numbers.
3.1.2.6 Active Call Area and Call Cells
The Active Call Area displays call cells for each voice call that Call Manager is handling.
The Active Call Area in Figure 3-4 contains one call cell. The Active Call Area can be
configured to display the blank call cells by selecting Tools -> Options -> Preferences from
the Application Button, Main Menu, or the System Tray context menu.
Call cells display status and time information about active calls that Call Manager is
handling. Each call represents one call appearance. Operations available through main
window buttons are performed on the highlighted call appearance. You can also perform
operations on a call through a context menu by right clicking on the call cell.
The left side of a call cell indicates the status and duration of the connection with the other
party on the call appearance, along with the name and number of that party. The right side
of the call cell contains buttons for performing call management tasks on the call
appearance. To determine the function of an individual button, hover the cursor above that
button until Call Manager displays a popup description.
The Active Call Area in Figure 3-6 contains two call cells:
• The top cell corresponds to a call with Adam Pierce. The icon on the left side of the
indicates that the call is currently connected to the device that is assigned to your
extension. The text indicates the name and number of the other party and that the
call is connected to the extension device. The buttons on the right side indicate the
operations that can be performed on the call which are, respectively, Hold, Tr ansf e r,
Conference, Hang up, and View Additional Information. Because this call is