Specifications

ShoreTel 9 19
C HAPTER 3
Accessing Call Manager
3.1 Call Manager Windows
Call Manager windows provide access to ShoreWare client services. In addition to initiating
and managing communication sessions, you can view the presence of other users, adjust
your presence, perform Workgroup and Contact Center functions, and access contact
information, voice mail, and call history from these windows.
3.1.1 Window Types
Call Manager windows provide access to client application features, inform the user of
incoming messages, and display communication session status. Call Manager windows
include the Main Window, Satellite Windows, and Alerts.
3.1.1.1 Main Window
The Main window displays buttons, bars, and menus through which users view status,
configure settings, manage voice mail, and initiate communication sessions. The title bar of
the Main Window indicates the user’s extension.
Figure 3-1 displays an example of the main window where the Viewing Mode is set to
normal; refer to Section 3.2 on page 28 for Viewing Mode information. The title bar in the
Call Manager window shown in Figure 3-1 indicates the user’s extension is 2569.
The Main window structure and the set of menus available for display depend on the
selected Viewing Mode.
3.1.1.2 Satellite Window
A Satellite window is a Call Manager component that
Figure 3-1 Main Window in Normal View