Specifications

Appendix A: Options and Preferences Window ShoreWare Call Manager Manual
ShoreTel 9 165
Server name: This parameter specifies the name or address of the Main Server.
If this server is assigned a Primary and Secondary IP address, this parameter must
be set to the server’s Domain Name – not the dotted decimal notation. Contact your
system administrator for information concerning the system configuration.
User name: This parameter specifies the ShoreWare user name.
This field is read only for users authenticated through Active Directory credentials.
Change Password: Press this button to change the password that authorizes the user to
access Call Manager.
Maximum number of active calls to show: This setting specifies the maximum number
of active calls your Call Manager instance can handle, as described in Section 4.3.2 on
page 35. This setting is bounded by the maximum Call Stack size configured for your
extension by the system administrator.
Show empty call cells in Normal View: Select this option to display empty call cells in
the Active Call Area of the Call Manager window.
Show Incoming Call Alert: Selecting this option programs Call Manager to display an
Alert in the bottom right corner of your monitor when you receive a voice call. Refer to
Section 3.1.1.3 on page 20 for information about Alerts.
Suppress call waiting tone for subsequent calls: Selecting this option disables the Call
Waiting Tone, as described in Section 4.3.4 on page 36.
Suppress dial-tone when off-hook (headset mode for analog phones): Handsfree
mode enables you to use Call Manager with a headset or speaker phone instead of a
receiver, as described in Section 4.3.1 on page 35. Select this option to enable
Handsfree Mode.
Prefix to dial external number: This parameter specifies the trunk upon which calls
made through Call Manager are routed. The available options depend on the trunks
configured in the ShoreWare system. Refer to Section 2.4.3 on page 17.
Default audio path for automatic off-hook: This parameter specifies the audio path
that Call Manager enables when you make or receive a call, as described in Section
4.3.3 on page 36.
A.2.12 Personalized Call Handling
The Personalized Call Handling panel, shown in Figure A-13, configures the user’s call
routing plan. Section 4.5.5 on page 44 describes Personalized Call Handling.
To access the Personalized Call Handling panel, open the Options and Preferences
window, then select Personalized Call Handling in the menu on the left side of the window.
Personalized Call Handling panel parameters include:
Rule Table: The rule table, located in the top half of the panel, lists the rules defined by
the user and lists them in the priority Rules are listed in the order that the system uses
them to evaluate inbound calls. Table columns and components include:
Rule Buttons: Rule buttons are located at the top of the panel and control the
creation, modification, and removal of Call Handling Rules from the Rule Table.
Z Pressing the New Rule button opens the Condition Setup panel. A new rule is
added to the Rule Table upon successful completion of the setup panels.