Specifications

Appendix A: Options and Preferences Window ShoreWare Call Manager Manual
ShoreTel 9 163
Z If Voice Mail Integration is not installed and Outlook is available, the panel
displays an Install... button next to the status.
Z If Voice Mail Integration is installed, the panel displays an Uninstall button
next to the status.
• Calendar: Calendar integration installs a Call Manager panel in the Outlook Calendar
Window. The first parameter is available only if Voice Mail Integration with Outlook is
installed.
— Use Outlook appointments to change Call Handling Mode: When this option is
selected, Call Manager uses the Outlook Calendar to schedule changes to the
Active Call Handling Mode.
— Calendar Form Installation status: The message at the top of this section indicates
Outlook Calendar Integration Status.
Z If Calendar Integration is not installed and Outlook is available, the panel
displays an Install... button next to the status.
Z If Calendar Integration is installed, the panel displays an Uninstall button next
to the status.
A.2.10 Workgroups
The Workgroups panel, shown in Figure A-11, specifies the groups to which you belong,
determines the workgroups that Queue Monitor and Agent Monitor displays, and
configures Supervisor thresholds. The panel is available in Workgroup Agent, Workgroup
Supervisor, and Operator Call Manager. Chapter 10 on page 125 describes Workgroups.
To access the Workgroups panel, open the Options and Preferences window, then select
Workgroups in the menu on the left side of the window.
Figure A-11 Options and Preferences: Workgroups panel