Specifications

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window
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Escalation panel parameters include:
• Notification Options: This option specifies the messages that initiate Escalation
instances, based on unresolved previous escalation messages.
— Notify for First Unheard Message – Select this option to begin an Escalation only if
the system is not currently escalating a voice message. The system quits Escalation
when a voice message is marked Heard.
— Notify for Each New Message – Select this option to begin an Escalation for each
voice message, which allows concurrent Escalations.
• Escalation Notification Profiles: Escalation profiles designate a roster of contacts that
can be notified when you have voice mail that remains marked Unheard. The active
Call Handling Modes specifies the Escalation Notification Profile that is invoked.
Each row in the table corresponds to an Escalation Profile. Each column lists a profile
characteristic that is defined in the Escalation Profile panel.
— Number: This parameter is the index number that identifies the profile.
— Name: This parameter is the label by which other panels refer to the profile.
— # Steps: This parameter lists the number of escalation steps in the profile.
Escalation Notification profiles are configured in the Escalation Notification Profile
panel. To open the Escalation Notification panel, double-click the desired profile in the
Escalation Notification Profiles table.
A.2.8.1 Escalation Profile panels
The Escalation Notification Profile panel configures a specified Escalation Profile. To access
the Escalation Profile panel, shown in Figure A-9, double-click the desired Escalation
Profile listed on the Escalation panel in the Options and Preferences window.
Escalation Notification Profile contains two types of parameters:
• Profile parameters apply to the entire profile and are independent of the step
highlighted in the step table.
Figure A-9 Escalation Notification Profile panel