Specifications

Appendix A: Options and Preferences Window ShoreWare Call Manager Manual
ShoreTel 9 159
• Notification Delivery options: This parameter specifies the media the system uses to
inform the user of the receipt of a voice message. Delivery options available through
the drop down menu include:
— Disabled – Selecting this option disables Escalation Notification.
— Email Wave file – Selecting this option initiates an escalation by sending a copy of
the voice message to the specified email address.
— Email notification – Selecting this option initiates an escalation by sending an email
message that announces the receipt of an voice message to the specified email
address.
• Marked delivered voice mail as Heard: Select this option to mark the voice message as
Heard when a notification message is sent to the specified address. This option is
available only if Notification Delivery options is not set to Disabled.
The system does not initiate Escalation when this option is selected.
• Deliver to Email Address: This parameter specifies the address to which the system
sends the initial notification message specified by the Notification Delivery Options
setting.
A.2.8 Escalation
Escalation Notification is a Voice Mail delivery method that defines a list of addresses that
the system can contact when you receive messages that require immediate attention.
Section 9.5 on page 115 describes Escalation Notification.
The Escalation panel, shown in Figure A-8, displays a list of your Escalation Profiles. You
access an Escalation profile by double clicking its name in the table.
To access the Escalation panel, open the Options and Preferences window, then select
Escalation in the menu on the left side of the window.
Figure A-8 Options and Preferences: Escalation panel