Specifications

Chapter 2: Getting Started ShoreWare Call Manager Manual
ShoreTel 9 15
to monitor the system for inbound voice calls or instant messages. The System Tray
displays the ShoreWare icon when Call Manager is operation, regardless if the Call
Manager window is open or closed.
Opening Call Manager displays the Call Manager window on your monitor.
To Close the Call Manager window, perform one of the following:
• Click the Application Button and select Close.
• Click the Exit icon on the top right corner of the Call Manager window.
• Press Alt+F4.
To Open the Call Manager window, perform one of the following:
• Right click the ShoreTel icon in the System Tray and select Show ShoreTel Call
Manager.
• Double click the ShoreTel icon in the System Tray.
• Call Manager opens when you receive a voice call or instant message.
2.3.4 Active Directory Integration
When ShoreTel Active Directory (AD) Integration is enabled, access to Call Manager is
available to all system users, including users without domain accounts or not configured as
ShoreTel AD users.
2.3.4.1 Initial Configuration
When installing Call Manager, users authenticated through AD are not queried for their
credentials; they are immediately prompted for the server name after which wizard panels
guide them through the setup process.
Users that are not authenticated through AD are required to enter their name, password
and server name. After verifying the user’s credentials, Call Manager guides the user
through the setup process.
2.3.4.2 Logging into Call Manager
Attempts to log into Call Manager after the initial setup are handled on the basis of the
user’s AD configuration. Active Directory users are authenticated by SSO through the
verification of their AD credentials. Users not configured for Active Directory are
authenticated through the verification of their ShoreTel username and password, as
previously loaded through their Call Manager account. In either case, users are typically
not required to re-enter their username or password each time they open Call Manager
from their computer.
Call Manager behavior when authentication fails is not changed by this feature.
2.3.4.3 User Name – Telephony Options panel
The User Name data field at the top of the Options and Preferences: Telephony panel
displays the User name of the Call Manager account. This field is read only for users
authenticated through AD credentials, as shown in Figure 2-2.