Specifications

ShoreWare Call Manager Manual Chapter 12: Outlook Integration
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• Press Ctrl+O.
Step 2 Select Outlook in the menu on the left side of the window.
Step 3 Select Open Outlook Contacts when Calls Arrive
To program Call Manager to cache Outlook Contacts:
Step 1 Open Options and Preferences by performing one of the following:
• Select Tools -> Options from the Main menu.
• Click the Application Button and select Options.
• Right click the ShoreTel icon in the System Tray and select Options.
• Press Ctrl+O.
Step 2 Select Outlook in the menu on the left side of the window.
Step 3 Press the Import Options button on the top right corner of the panel.
Step 4 Select Enable disk caching on the Disk Cache Options panel.
Step 5 Configure other Caching parameters on the panel.
12.3 Configuring Outlook for Voice Mail
You can configure Call Manager to integrate voice mail with Microsoft Outlook. When you
integrate voice mail with Outlook, voice messages appear in your Outlook Inbox.
To install or uninstall Outlook voice mail integration, perform the following:
Step 1 Open Options and Preferences by performing one of the following:
• Select Tools -> Options from the Main menu.
• Click the Application Button and select Options.
• Right click the ShoreTel icon in the System Tray and select Options.
• Press Ctrl+O.
Step 2 Select Outlook in the menu on the left side of the window.
If Voice Mail Integration is installed, the Voice Mail section displays an Uninstall
button and the following text: Outlook Voice Mail Integration is installed.
If Voice Mail Integration is not installed, the Voice Mail section displays an Install
button and the following: Voice Mail integration with Outlook is not currently
installed.
Step 3 To install Voice Mail Integration, press the Install button located right of the voice
mail integration status text.
To remove Voice Mail Integration, press the Uninstall button located right of the
voice mail integration status text.
The Voice Mail integration section also provides options for handling voice mail files:
• Attach Voice Mail from Message when Moved: When this parameter is selected,
moving an email from the Outlook Inbox to another folder results in the copying of the
attached Voice Message .wav file to the Outlook message file.