Specifications

ShoreTel 9 145
C HAPTER 12
Outlook Integration
12.1 Introduction
For Microsoft Outlook users, Call Manager supports integration with Outlook inbox, voice
mail and calendar features. This Chapter describes Outlook integration features and
procedures.
12.2 Importing Outlook Contacts
You can configure Call Manager to include Microsoft Outlook contacts in the Directory
viewer every time you log into Call Manager. Outlook contact import options include:
• Open the Outlook Contacts panel when you receive a call.
• Cache Outlook Contacts: Outlook contacts remain available to Call Manager until you
logout. They are not added to the permanent ShoreWare database, where Call Manager
settings resides. This limitation requires the import of Outlook contacts each time Call
Manager is started.
You cannot access Outlook contacts while they are being imported into Call Manager.
Caching Outlook Contacts provides immediate access to your Outlook Contacts upon
logging into Call Manager.
To import Outlook contacts to the Call Manager
Step 1 Open Options and Preferences by performing one of the following:
• Select Tools -> Options from the Main menu.
• Click the Application Button and select Options.
• Right click the ShoreTel icon in the System Tray and select Options.
• Press Ctrl+O.
Step 2 Select Outlook in the menu on the left side of the window.
Step 3 Select Import contacts from Outlook.
Outlook contacts are accessible from the Directory Viewer. The Data Source column
indicates the directory entries that were imported from Outlook.
To program Call Manager to activate the Outlook Contacts panel when you receive a call:
Step 1 Open Options and Preferences by performing one of the following:
• Select Tools -> Options from the Main menu.
• Click the Application Button and select Options.
• Right click the ShoreTel icon in the System Tray and select Options.