Specifications

ShoreWare Call Manager Manual Chapter 11: Contact Center
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Contact Center upgrades for the agents and supervisors are distinct from Call Manager
upgrades for new software releases. Version updates for new Contact Center releases that
require an update for agents and supervisors must be performed as described by Contact
Center installation documentation and are not affected by Call Manager upgrades.
11.4 Using Contact Center through Call Manager
You can use the Contact Center menu in Call Manager to access the Contact Center login
feature and other functions.
Step 1 Select Contact Center -> Login Primary Groups to login into the primary
groups.
If you are already logged in, you can select Logout Primary Groups to exit from
the primary groups of which you are a member.
This operation can be assigned to a programmable buttons in Call Manager.
Step 2 Verify that you successfully logged into a contact center group by viewing the
Logged In icon in the Assignment bar, as shown in Figure 11-9.
• If you are not logged into at least one contact center group, the login icon states
Logged Out.
• If a problem occurs while logging into the contact center, the status bar displays
System Unavailable.
Figure 11-10 displays Call Manager and the Contact Center toolbar when receiving a
Contact Center call.
Figure 11-8 Status Bar in Contact Center Agent Toolbar
Figure 11-9 Contact Center Log In Indicator