Specifications

ShoreWare Call Manager Manual Chapter 2: Getting Started

Step 1 Install DotNet Framework for 64-bit Windows Citrix machines – Version 2.0

or higher.

DotNet Framework is not supplied with the ShoreTel installation software. This

software is available from Internet sources or from your software vendor.

Step 2 Install Call Manager.

Step 3 Access Control Panel -> Phone and Modem -> Advanced (tab) and remove

ShoreTel Remote TAPI Service Provider.

Step 4 Run TSPInstall.exe

TSPInstall.exe is provided with the ShoreTel installation software.

Installing Call Manager on a 64-bit platform places files in the following folders:

• The default location is C:\Program Files (x86)

• The location of 32-bit client dll files is C:\Windows\SysWow64

2.3 Access to Call Manager

2.3.1 Starting Call Manager

You start Call Manager by clicking the ShoreTel Call Manager application icon that was

placed on your desktop or Start menu when Call Manager was installed. You can also

configure Call Manager to automatically start when you log into Windows.

To configure Call Manager to start when you log into Windows:

Step 1 Open Options and Preferences by performing one of the following:

• Select Tools -> Options from the Main menu.

• Click the Application Button and select Options.

• Right click the ShoreTel icon in the System Tray and select Options.

• Press Ctrl+O.

Step 2 Select General in the panel on the left side of the window.

Step 3 Mark the Start Call Manager when you login to Windows checkbox.

Section A.2.1 on page 151 describes the Options and Preferences: General panel.

2.3.2 Exiting Call Manager

Exiting Call Manager terminates program execution. Call Manager must be running to

monitor the system for inbound messages, view presence, or engage in instant message

conversations.

To exit Call Manager, right click the ShoreTel icon in the System Tray icon and select Exit.

2.3.3 Closing and Opening Call Manager

Closing and Opening Call Manager manipulates the Call Manager window without

affecting the run status. Closing Call Manager removes the Call Manager window from the

monitor while Call Manager continues to run in the background. Call Manager continues