Specifications

Chapter 10: Workgroups and Operators ShoreWare Call Manager Manual
ShoreTel 9 135
10.5.2 Contacts Viewer
The Contact viewer provides access to Contact Lists, which are subsets of your directory
entries. In addition to the basic functionality described in Section 8.3 on page 92,
Workgroup Agents, Workgroup Supervisors, and Operators can transfer calls to contacts
through drag and drop operations of a call cell to a contact.
The Contact viewer for operators provide an Action bar, through which Park, Pickup, and
other call operations are available.