Specifications

ShoreWare Call Manager Manual Chapter 10: Workgroups and Operators
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• Outbound to an external number – the following caller ID options are displayed in
the following priority, based on availability:
— Outbound caller ID configured for that BCA
— DID number configured for that BCA
— External identification or caller ID number of the BCA call initiator
• Outbound to an external emergency number (such as 911) – the emergency
identification or a CESID number of that user will be sent.
10.5 Viewer Enhancements
The Voice Mail and Contacts Viewers provide enhanced capabilities to users of Workgroup
Agent, Workgroup Supervisor, and Operator Call Manager. The following sections describe
the enhanced capabilities of these viewers.
10.5.1 Voice Mail Viewer
Each workgroup has its own workgroup mailbox in the ShoreTel Voice Mail Viewer, and
each member of the workgroup can access this mailbox.
The workgroup mailbox has its own Inbox, Saved, and Deleted folders that appear separate
from the user's personal mailbox folder in the ShoreTel Voice Mail Viewer. Incoming
workgroup messages appear in the workgroup Inbox. When you save or delete workgroup
messages, they are sent to the workgroup's Saved or Deleted folders.
The Voice Mail Viewer displays messages to your workgroups in addition to messages to
your extension. The Viewer displays messages to each entities in blocks. In Figure 10-4, the
personal messages to Ted Coates are grouped in the first block and messages to Tier One
workgroup are grouped in the second block.
Section 9.3 on page 109 describes Voice Mail Viewer features and functions.
Figure 10-4 Voice Mail Viewer – Workgroups