Specifications

ShoreWare Call Manager Manual Chapter 10: Workgroups and Operators
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• Right click the ShoreTel icon in the system tray and select Windows -> Bridged Call
Appearance Monitor.
• Press Ctrl+Shift+X.
10.4.3.1 Bridged Call Appearance Description
A BCA is an extension that is shared among multiple users. A BCA is characterized by an
extension number and its call stack depth. The extension number defines the method of
contacting BCA users. The call stack depth specifies the number of call that can
simultaneously reside on the BCA. The maximum BCA stack size is 24. Bridged Call
Appearances are configured by the system administrator.
Calls into a BCA occupy distinct call appearances and are identified by their position in the
call stack. ShorePhone buttons that answer calls are configured to handle calls to a specific
call stack position of a BCA.
Example: The system administrator configures a BCA with an extension of 118 and a call
stack depth of 3. The ShorePhones of three users are configured to handle calls to the
BCA as follows:
• User One has one button that answers calls from Stack Position #1.
• User Two has one button that answers calls from Stack Position #2.
• User Three has three buttons configured to answer BCA calls – the first button
answers calls to Stack Position #1, the second button answers calls to Stack
Position #2, and the third button answers calls to Stack Position #3.
The first incoming call to the BCA arrives on Stack Position #1. User Two cannot
answer this call. A second call to the BCA will arrive on Stack Position #2 if the first call
is still active. User One cannot answer that call. User Three is the only user that can
answer calls that arrive on Stack Position #3.
Figure 10-3 Bridged Call Appearance Monitor