Specifications
Chapter 10: Workgroups and Operators ShoreWare Call Manager Manual
ShoreTel 9 127
To manually enter wrap up mode, perform one of the following:
• Click the Application Button and select Workgroup -> Wrap-Up.
• Select Workgroup -> Wrap-Up from the main menu.
• Click the Workgroup button on the Assignment Bar and select Wrap-Up.
• Right click the ShoreTel icon in the System Tray and select Workgroup -> Wrap-Up.
• Press Ctrl+Alt+W.
To manually exit wrap up mode, log into or out of your workgroups.
10.4 Viewer Descriptions
Workgroup Agent, Workgroup Supervisor, and Operator Call Managers provide viewers
that are not available for Personal and Professional Call Managers. Additionally, viewers
that are accessible to Personal and Professional Call Managers may offer enhanced
functionality to support Operators and Workgroup Members.
The following sections describe Call Manager Viewers available to Workgroup and
Operator Call Manager.
10.4.1 Queue Monitor
The Queue Monitor, shown in Figure 10-1, displays the calls that are ringing into your
workgroups. The Queue Monitor is available in Workgroup Agent, Workgroup Supervisor,
and Operator Call Manager.
To open the Queue Monitor, perform one of the following:
• Click the Application Button, then select Workgroup -> Queue Monitor.
• Select Workgroup -> Queue Monitor from the Main Menu.
• Select Windows -> Queue Monitor from the Main Menu.
• Select Windows -> Queue Monitor from the Assignment bar.
• Right click the ShoreTel icon in the system tray and select Workgroup -> Queue
Monitor.
• Press Ctrl+Shift+Q.
The Queue Monitor opens in the Main window content area or in a Satellite window.
Figure 10-1 Queue Monitor