Specifications

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail
118
Step 3 Enable Escalation from the Options and Preferences: Voice Mail panel by
clearing the Mark delivered voice mail as Heard parameter. Section A.2.7 on
page 158 describes the Options and Preferences: Voice Mail panel.
9.6 Distribution Lists
ShoreWare defines Distribution lists for sending voice messages to a group of system users.
The following sections describe ShoreWare distribution lists that you can access through
Call Manager.
9.6.1 Distribution List Types
ShoreWare defines three types of distribution lists:
• Broadcast List: ShoreWare defines one Broadcast List, which includes all systems
defined on the system. ShoreWare assigns an extension number to the Broadcast
List.
You must have authorization, as configured by the System Administrator, to send
messages through the Broadcast Distribution List. Only the system administrator
can create, edit, or delete the Broadcast List.
• System Lists: System Lists are defined for the entire ShoreWare system. The system
administrator creates and modifies system lists, which are then accessed by users
through an extension number assigned to the list.
You must have authorization, as configured by the System Administrator, to send
messages through System Distribution Lists. You cannot create, edit, or delete
System Distribution Lists through Call Manager.
• User Lists: User Lists are created by individual ShoreWare users for use by that
user. User Lists can be modified and accessed only by the creator of the list. Index
numbers, instead of extensions, are associated with each list.
9.6.2 Distribution Lists panel
The Distribution Lists panel, as shown in Figure 9-4, displays the accessible distribution
lists and provides tools for managing your lists. To access the Distribution Lists panel,
perform one of the following:
• Click the Lists button on the Action bar.
• Right click in the contents area and select Distribution Lists on the context menu.
Distribution Lists panel components include:
• List roster: The List Roster is located on the left side of the panel and displays all
available distribution lists.
— User Lists are denoted with a leading # sign in the number field. In Figure 9-4,
List_1 is a user list.
— The Broadcast List is denoted by the name Broadcast.
— System Lists are associated with an extension in the number field.
• New button: Pressing the New button opens the Distribution List Details panel.
You create new lists and modify existing lists from this panel.