Specifications

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• Select Disabled to prevent Call Manager from sending you notification
messages.
• Select one of the other options to enable personal notification.
— Select Email Wave Mail to attach the voice message to your notification
messages.
— Select Email Notification to send notification messages without
attaching the voice message.
Step 4 Specify the messages that trigger a personal notification from the Escalation
Notification Options radio buttons:
• Select Escalate for each New Message to send a notification message
immediately when you receive a voice message.
• Select Escalate for First Unheard Message to delay the notification message
for an inbound voice message until after all of your previously received
voice messages are marked Heard.
Step 5 Specify the email address to where Call Manager sends your messages in the
Deliver to Email Address data entry field.
The Mark delivered voice mail as Heard option disables Notification Escalation, as
described in Section 9.5.3.
9.5.3 Notification Escalation
Notification Escalation initiates a series of contact attempts to various email addresses or
phone numbers when you do not respond to an inbound voice message. Notification
Escalation is typically enabled when you may receive messages requiring an immediate
response.
The following sections describe the Call Manager Escalation process and the tasks required
to configure and enable Escalation.
9.5.3.1 Escalation Components
The Escalation process defines the following software components:
• Step: A step consists of at least one contact address and a timeout. Contact
addresses can be phone numbers or email addresses. When the step is active,
ShoreWare delivers a notification message to each listed contact address. The
timeout specifies the period Call Manager waits before the next contact attempt.
Section A.2.8.1 on page 160 describes the Escalation Profile panel that defines all
step for an escalation profile.
• Profile: A profile consists of a list of steps that define a notification program and a
counter that specifies the maximum number of notification attempts. Each profile
may have a maximum of ten steps. A user may define a up to nine profiles to
specify multiple custom notification procedures for handling various situations.
Section A.2.8 on page 159 describes the Options and Preferences: Escalation panel
that lists all profiles defined for your extension.
9.5.3.2 Escalation Structure
Escalation components interact with other Call Manager components as follows:
• Invoking Profiles: Each Call Handling Mode provides a Voice Mail Escalation
Profile option that specifies one of your configured Notification profiles. When that
Call Handling Mode is active and Escalation is triggered, the profile specified by