Specifications

Chapter 9: Managing Voice Mail ShoreWare Call Manager Manual
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Step 6 Click the Send button to send the messages to the Recipients.
9.4.7 Viewing Voice Message Information
The voice mail properties dialog box displays properties of a voice message, including the
sender, subject, folder location, date of receipt, duration, urgency status, and forwarding
history.
To view information about a voice message, perform one of the following:
• Right click the message and select More Info
• Select a message and select More Info on the Action bar
9.5 Voice Mail Notification
9.5.1 Introduction
Voice Mail Notification is a ShoreWare feature that sends email or initiates voice calls to
designated contact points when you receive a voice message. The purpose of Voice Mail
Notification is to inform you of inbound voice messages when Call Manager or other
ShoreWare utilities are not immediately accessible.
Call Manager provides two Notification levels:
• Personal Notification: Personal Notification sends a single email message to a
specified address.
• Notification Escalation: Notification Escalation initiates a series of contact
attempts to various email addresses or phone numbers. Notification Escalation is
typically enabled during periods when you may receive messages that require an
immediate response.
Voice Mail Notification is configured on the Voice Mail and Escalation panels of the
Options and Preferences window.
9.5.2 Personal Notification
When Personal Notification is enabled, Call Manager sends a message to a specified email
address when your user account receives a voice message. You can program Call Manager
to send only the notification message or to attach the inbound voice message to the
notification message.
To setup personal notification for your extension:
Step 1 Open the Options and Preferences window by performing one of the following:
• Select Tools -> Options from the Main menu.
• Click the Application Button and select Options.
• Right click the Call Manager icon in the System Tray and select Options.
• Press Ctrl+O.
Step 2 Select Voice Mail from the menu on the left side of the panel.
Step 3 Enable Notification and specify the content of notification messages from the
Escalation Delivery Options drop down menu.