Specifications

Chapter 9: Managing Voice Mail ShoreWare Call Manager Manual
ShoreTel 9 111
— Playback device: This icon controls the device through which you listen to
messages. You can select your PC speaker or assigned phone through this
button.
— Play/Pause button: Press this button to control the playback of the highlighted
message.
• When this button displays a green arrow icon, pressing the button initiates
or continues audio playback of the message.
• When this button displays a pause symbol (two parallel bars), pressing the
button pauses the audio playback. Pressing this button again resumes the
playback from the point it was paused.
— Stop button: Press this button to discontinue playback of the highlighted
message and reset the playback cursor to the start of the message.
— Cursor: This indicator specifies the current message point. During message
playback, this point indicates the part of the message that is being played.
During message pause or stop, this point indicates the part of the message that
call manager plays when you press the play button. Click, hold, and move the
cursor to adjust the current message point.
— Duration: The time indicators indicate the current message point, relative to
the beginning of the message, and the length of the message.
9.3.2 Managing Viewer Contents
The following sections describe the file manipulation operations that control the contents
of the Voice Mail Viewer.
9.3.2.1 Saving a Voice Message
Saving a Voice Mail Messages moves a message from the Inbox or Deleted folder to the
Saved folder.
To save the highlighted message, perform one of the following:
• Press the Save button in the Action bar.
• Right click the message and select Move to Saved folder.
The message is moved to the Saved folder.
9.3.2.2 Deleting a Voice Message
Messages moved to the Deleted folder remain there until 2:00 a.m (server) time, when
ShoreWare removes messages that are at least 6 hours old. Voice mail messages less than six
hours old remain in the Deleted folder until 2:00 a.m. the next day.
To move the highlighted message to the deleted folder, perform one of the following:
• Press the Delete button in the Action bar.
• Right click the message and select Move to Deleted Icons folder.
The message is moved to the Deleted folder.
9.3.2.3 Recovering a Voice Mail Message
You can recover messages in the Deleted folder until ShoreWare removes them from the
server during the 2:00 am voice mail maintenance cycle. To recover a message in the
Deleted folder, move it to the Inbox or Saved folders.