Specifications

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail
110
— Reply: Press this button to record and send a response to the highlighted
message.
— Forward: Press this button to send the highlighted message to other recipients.
— Contact Sender: Select this button to initiate a call, IM, or email to the sender of
the highlighted message.
— Delete: Press this button to move the highlighted message to the Deleted folder.
— Save: Press this button to move the highlighted message to the Saved folder.
— Lists: Press this button to open the Distribution Lists dialog box.
— More Info: Press this button to display a panel that lists properties about the
highlighted message.
• Filter bar: The Voice Mail viewer displays only entries whose sender name or
number is filtered by the contents of this data entry field.
• Column Headings: Column headings indicate the data field name for the address
entries. Available column headings include:
— Urgent Mark: This column is denoted by an exclamation point (!) and indicates
the message’s urgency status. You cannot remove this column from the table.
— Message: This column is denoted by a cassette icon and indicates the message
type. You cannot remove this column from the table.
— From: This column lists the sender of the message.
— Subject: This column lists the message subject. The subject is initially specified
by the sender and can be edited from the context menu.
— Received: This column lists the day and time that you received the message.
— Duration: This column lists the length of the message, in seconds.
— GUID: This column lists the internal message identifier.
Call Manager timestamps are based on the timezone setting of the user’s
computer.
Viewer operations that manipulate Voice Mail viewer heading bar contents include:
— To add a column to the table, right click in the Message Contents region and
select Choose Columns. Then drag the column to be added to the desired
location in the Column Heading.
— To sort the contents, click in the heading of the desired sort column. Clicking
repetitively in the field reverses the order of the sort.
— To move a column to a different heading location, click and hold on the column
to be moved, then drag the column to the desired location.
— To remove a column from the table, click and hold on the column to be removed
then drag the column from the table until a large X appears on the column.
• Mailbox Contents: The table below the column headings displays your voice
messages.
The Voice Mail viewer displays components in a hierarchal file structure
— The first hierarchical layer specifies the mailboxes, which are identified by the
extension receiving the messages.
— The second hierarchical layer specifies the mailbox folders, including the
Inbox, Saved, and Deleted folders.
— The third hierarchical layer lists the messages that each mailbox folder
contains.
• Playback bar: The playback bar is located at the bottom of the Voice Mail viewer
and controls the audio playback of the highlighted message. Playback bar buttons,
listed from left to right, include: